HELP CENTER

Miscellaneous


Application Theme Color

This sets the color of the keypad numbers, menu titles and controls throughout the app


External Provisioning

The softphone will call a web API to obtain SIP credentials. This allows providers to hide this information from their users. If you specify a separate subdomain for your users this can also be provisioned. For Whitelabel apps there are separate branding options for customising the provisioning form shown to your users. The provisioning form accepts a Username and Password. The standard login screens will not be shown in this case.


External Provisioning Url

If the provisioning url is specified as below

https://yourserver.com/provisioning/

The softphone will call the API as follows

https://yourserver.com/provisioning?username=jbloggs?password=7578743843

The username and password are taken from entries passed to the provisoning form. The web API should return a 2xx OK HTTP response with an example JSON body shown below.

[ { “sipusername” : “user1" , “sippassword”: “29de?843263388228828”, subdomain:"pbx" }, { “sipusername” : “user2" , “sippassword”: “8438de?cnsjie2200” , subdomain:"abc" } ]

An array of objects can be specified if you wish to provision more than one account. If provisioning a single account return a single object in the array.
If using subdomains only the prefix should be returned by the API, this will then be prepended to the Domain setting specified in the portal to form a unique domain which is then provisioned to the user.

Username Placeholder

Only available for Whitelabel apps and shown when External provisioning is enabled. This allows you to change the default 'Username' to something more appropriate for your solution eg 'Account No'

Password Placeholder

Only available for Whitelabel apps and shown when External provisioning is enabled. This allows you to change the default 'Password' to something more appropriate for your solution eg 'PIN'


Contact email

Specify email for support issues.

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Help Title

You can specify up to five help titles and corresponding URLs. These will show under the Help sections of your iOS and Android applications.

Help Link

Please specify an https URL (secure link). The URL specified will be navigated when a user taps the Help title associated with it. We cannot accept http URLs.